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Delete your account

You can delete your Milau account and the data associated with it at any time. This page explains how to make the request and what happens to your data afterwards.

How to delete your account

The fastest way is from inside the app:

  1. Open the Milau app on your device.
  2. Tap your Profile tab.
  3. Go to Settings → Account.
  4. Tap Delete account and confirm.

Your account is marked for deletion immediately. You are signed out and your profile is no longer visible to other users.

Request deletion by email

If you cannot access the app, email us from the address or phone number associated with your account and we will process the request manually. Send a message to [email protected] with the subject "Delete my Milau account", and include the phone number (or Google email) on your account so we can verify your identity.

Email requests take up to 7 business days.

We will reply to confirm once your account has been deleted.

What gets deleted

When your account is deleted, the following personal data is permanently removed from our active systems:

  • Your name, phone number, email and Google account ID
  • Your profile photo, bio, interests and gender
  • Your saved location (label, latitude, longitude) and search radius
  • Your push-notification (FCM) tokens
  • Verification selfies and ID documents (host applicants)
  • Photos you uploaded to Photo Drop albums
  • Reviews you wrote about other hosts
  • Your wallet balance (after refunds and pending payouts settle)

What we retain, and why

A small amount of data is kept after deletion for legal, financial or safety reasons. Where possible it is anonymized so it is no longer linked to you:

  • Booking and payment records: retained in anonymized form for up to 7 years to comply with Nepali tax and accounting law. These records no longer contain your name, phone or email.
  • Reviews written about you as a host: kept on the activity record so other users' booking history remains accurate, but the reviewer is anonymized.
  • Safety reports and moderation records: if you were the subject of a safety report, the report is retained for up to 2 years so we can enforce platform bans against repeat offenders.
  • Server and security logs: standard request logs that include IP addresses are retained for up to 90 days for abuse prevention, then automatically purged.

All retained data is stored behind authentication, is not visible to other users, and is not used for marketing or any new purpose.

Deletion timeline

  • Immediately: your account is signed out and your profile is hidden from the app.
  • Within 7 days: personal data listed above is removed from our active database.
  • Within 30 days: data is purged from encrypted backups.

Before you delete

Deletion is permanent and cannot be undone.

You can sign up again with the same phone or Google account, but your previous history, reviews and reliability score will not be restored.

  • If you are a host with upcoming activities, you must cancel or transfer them before requesting deletion.
  • If you have a positive wallet balance, request a payout first, balances cannot be recovered after deletion.
  • An active Milau Pro subscription is cancelled when you delete your account; no further charges occur, but past charges are not refunded.

Questions

If you have any questions about deletion or what happens to your data, contact us at [email protected]. For full details on what data we collect and how we use it, see our Privacy Policy.