Terms of Service

Acceptance of Terms

By creating an account on Milau, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use Milau.

What Milau Is

Milau is a platform that connects people who want to participate in community activities. Milau provides the technology to discover, book, and pay for activities hosted by independent individuals ("Hosts"). Milau is a marketplace and communication platform only. Milau does not organize, supervise, or control activities.

Milau Is Not Responsible for Activities

This is important, please read carefully:

Milau does not employ, endorse, or guarantee any Host.
Milau does not verify the safety, quality, legality, or suitability of any activity.
Milau does not supervise activities, provide transportation, or ensure attendance.
Participation in any activity is entirely at your own risk.
Milau is not liable for any injury, loss, damage, theft, illness, death, or any other harm that occurs before, during, or after an activity.
Hosts are independent individuals, not employees or agents of Milau.

Your Responsibilities

As a Member, you agree to:

Provide accurate personal information during registration.
Be at least 18 years of age.
Assess your own fitness and suitability for any activity before joining.
Behave respectfully toward other Members and Hosts.
Not engage in harassment, discrimination, threats, or illegal behavior.
Report safety concerns promptly through the in-app safety reporting system.
Not hold Milau liable for the actions or omissions of other users.

As a Host, you additionally agree to:

Provide accurate and truthful activity descriptions, including any risks.
Not organize activities that are illegal, dangerous, or deceptive.
Take reasonable precautions for the safety of participants.
Comply with all applicable local laws and regulations in Nepal.
Accept full responsibility for the activities you host.
Not discriminate against participants except as allowed by Milau's audience settings (e.g., women-only activities).

Safety & Trust

Milau provides safety tools (reporting, trust badges, gender composition data) as a courtesy. These tools do not constitute a guarantee of safety.
The "Women-Friendly" badge is based on aggregate data and historical reports. It is not a certification or warranty.
Anonymous safety reports are reviewed by Milau but Milau is not obligated to take action on every report.
Milau reserves the right to suspend or ban any user at its discretion without prior notice.

Payments & Refunds

Payments are processed through third-party payment providers (NPX OnePG). Milau does not store your payment credentials.
Milau charges a 15% service commission on paid activities.

Refund policy:

Cancellation by Host: full refund to Member.
Cancellation by Member (more than 2 hours before activity): full refund.
Cancellation by Member (less than 2 hours before activity): no refund.
Activity cancelled by Milau: full refund.

Host earnings are held for 48 hours after activity completion to allow for dispute resolution. Milau may withhold earnings if a valid safety report is filed.

Premium Subscription

Milau Pro is a recurring monthly subscription.
You may cancel at any time; access continues until the end of the billing period.
No refunds for partial billing periods.
Milau reserves the right to change subscription pricing with 30 days notice.

Wallet & Withdrawals

Host earnings are tracked in an in-app wallet.
Minimum withdrawal amount: NPR 500.
Milau processes withdrawals within 5 business days but does not guarantee transfer timing by your bank.
Milau may freeze wallet funds if fraud, abuse, or unresolved safety reports are detected.

Privacy & Data

Your phone number is used for authentication only.
Your gender is collected optionally and is never displayed individually to other users. Only aggregate gender composition is shown.
Your location data is used solely for activity discovery and is not shared with other users beyond the distance displayed.
See our full Privacy Policy for details.

Content & Conduct

You retain ownership of any content you post (activity descriptions, reviews, photos).
By posting, you grant Milau a non-exclusive license to display that content on the platform.
Milau may remove content that violates these terms without notice.
You may not use Milau for commercial solicitation, spam, or promotion unrelated to community activities.

Limitation of Liability

To the maximum extent permitted by law:

Milau's total liability to you for any claim arising from your use of the platform shall not exceed the amount you paid to Milau in the 3 months preceding the claim.
Milau is not liable for indirect, incidental, special, consequential, or punitive damages.
Milau is not liable for the conduct of any user, whether online or offline.
Milau provides the platform "as is" without warranties of any kind.

Indemnification

You agree to indemnify and hold Milau, its founders, employees, and affiliates harmless from any claims, damages, or expenses arising from:

Your use of the platform.
Your participation in or hosting of activities.
Your violation of these terms.
Any dispute between you and another user.

Dispute Resolution

Disputes between users should first be reported through Milau's in-app reporting system.
Milau may mediate but is not obligated to resolve disputes between users.
Any legal dispute with Milau shall be governed by the laws of Nepal and subject to the jurisdiction of courts in Kathmandu.

Termination

You may delete your account at any time.
Milau may suspend or terminate your account for violations of these terms.
Upon termination, pending host earnings will be processed according to the standard 48-hour hold.

Changes to Terms

Milau may update these terms at any time.
Material changes will be notified in-app.
Continued use after changes constitutes acceptance.

Contact

For questions about these terms: [email protected]