Tell us what happened.
If something felt wrong (harassment, an unsafe activity, fraud, or a broken rule) we want to know. Every report is anonymous to the other person, and we review them all within 24 hours.
Milau is not an emergency service. Once you're safe, report the incident in the app or by email so we can take action on the platform.
Report in the app
This is the fastest way to reach us. Every activity page and user profile has a safety report button: tap it, tell us what happened, and we'll take it from there.
Report by email
Can't get to the app? Email us with as much detail as you can and we'll follow up.
What we investigate
If something doesn't feel right, report it, even if you're not sure it fits a category. Here's the kind of thing we look into:
- Harassment: unwanted contact, intimidation, threats, or discriminatory behavior toward any user.
- Unsafe activities: activities that put participants at risk, misrepresent conditions, or violate safety standards.
- Fraud: fake activities, payment scams, identity misrepresentation, or financial abuse.
- Policy violations: spam, commercial solicitation, illegal content, or anything that breaks our terms of service.
What happens after you report
We review every report within 24 hours. Depending on how serious it is, we may reach out to you for a few more details. Once we've looked into it, the outcome can range from a warning to a temporary suspension to a permanent ban.
Reports are always anonymous to the other party: the person you're reporting will never know who filed it. We take reporter privacy seriously and will never share your identity without your explicit consent.
Every report is reviewed within a day. For anything else, you can always reach us at [email protected].